ALL SALES ARE FINAL. All items are sold AS IS or with limited day warranties. There is no warranty on the laptop batteries, LCD Screen, or operating system/software. There is a 20% restocking fee for all returned items, shipping-handling-and other charges are non-refundable. We do not provide any guarantee or support with compatibility issues, internet, virus, and software concerns. We offer warranties on certain items, if you do receive the item and its defective, please contact our tech support at (800) 436-0552 and you will be helped. Item will be repaired or replaced if it has not been tampered with in any way.